Help
Most questions are answered below. If yours isn't, write to us and a person will reply.
The basics
Is this gambling?
No. You play with coins that have no cash value. They can't be withdrawn, exchanged for money or used to win prizes, so nothing you play for has a value outside the game.
Do I have to pay anything?
No. Free coins arrive when you join and every day after that. Coin packs are optional and you can play without ever buying one.
What do I get when I buy coins?
More coins to play with, straight away. Nothing else: buying doesn't unlock better odds or different games.
Where do the games come from?
From independent studios that also make games for licensed casinos. We show the studio on every game.
Can I play on my phone?
Yes, in your phone's browser. There's nothing to install.
Who can play?
Adults aged 18 or over, from countries where we're available. We ask for your country when you join.
Your account
I didn't get the confirmation email.
Check your spam folder first. If it isn't there, sign in and ask for a new link from your account page. Links work for three days.
How do I reset my password?
Choose "Forgot your password?" on the sign-in page. We'll email you a link that works for one hour.
Can I change my email address?
Yes, from your account page. We send a link to the new address, and the change happens when you open it.
How do I close my account?
Write to us from the address below. Coins left in the balance are removed when the account closes.
Coins and the coin shop
When do my free coins arrive?
Welcome coins arrive as soon as your account is ready. Daily coins are added automatically, starting the day after you join.
A purchase didn't arrive.
Most purchases arrive within a minute. If yours hasn't after ten minutes, write to us with the time of the purchase and we'll look it up.
Can I get a refund?
Refunds follow our terms. Coins that have already been played can't be refunded.
Write to us
Email [email protected]from the address on your account. Tell us what happened and roughly when, and we'll answer within one working day.